FAQ

Questions, answered.

Our studios

Two cities, three studios. In Dubai you will find us at Alserkal Avenue in Al Quoz and at Town Square, and in Abu Dhabi at Shaikha Fatima Bint Mubarak Park. Full addresses and directions are on each studio page.

In Dubai, use the 250+ RTA spaces around Alserkal Avenue (zone code 364C), about 150m from the studio. In Abu Dhabi, there are 335 dedicated spaces near Building 1 with two hours of free validation.

Yes. Filtered water is free at the juice bar, and reusable bottles are available if you forget yours.

Our juice bar pours some of the best smoothies in town, alongside energy bars and snacks. Pre-order before class and it will be ready the moment you finish.

Yes, and they are the slickest in town. Every shower is stocked with MALIN + GOETZ products and full toiletries.

Always. Both sweat towels and shower towels are provided at every studio.

Our sessions

Three signature sessions: RIDE, our 45-minute low-impact, cardio-intensive indoor cycling; RHYTHM RIDE, beat-driven choreography on the bike; and SHAPE, high-intensity strength and conditioning off the bike.

Yes. Every session works for every level and instructors offer modifications throughout. If it is your first time, arrive 15 minutes early so we can set you up and walk you through it.

Tap BUY online or in the app, choose your package and check out. New to CRANK? First-timers get a discounted trial.

Yes. Each package has its own validity period, which is shown at the point of purchase.

Use SCHEDULE on the website or BOOK in the app, up to seven days ahead. You will get a confirmation by email.

Go to MY ACCOUNT, open your bookings, expand the session you want and choose cancel.

For everyone's safety we run a strict no-late-entry policy, so please arrive at least 15 minutes before your session starts.

Cancel at least 12 hours before the class to avoid a charge. Cancellations inside 12 hours, and no-shows, are charged in full.

Yes. If a class is full you can add yourself to the waitlist, and we will notify you by email or phone the moment a spot opens.

Good to know

Our instructors are first-aid certified and can offer modifications, but please consult your physician first about any risks before joining a class.

Please check with your doctor to make sure they are happy for you to exercise, and let your instructor know before class.

You will need a Level 1 group exercise certification. Send your qualifications to info@crank-fit.com and we will take it from there.

Yes. We host corporate sessions and special events, with pricing that varies by time slot. Email info@crank-fit.com to arrange one.

We would love to hear it. Email us, DM @crank.uae on Instagram, or leave us a Google review.

Yes, through our partnership with Francorp Global. You can find the details on our franchise page.